Support and FAQ

Support and FAQ

Store Login

Q: How do I log in to the YES! Store?
A: If you have previously bought something or donated to YES! online, you most likely already have an account on our store. Log in here using the email address you used at the time of purchase and/or donation. If you’re a new customer, there’s no need to log in. A new account will be created for you when you check out and you’ll receive an email to change your password.

Q: What if I forgot my password?
A: Use the lost password link on the login page to reset your password for the email address you believe we have on file.

Q: The store doesn’t recognize my email but I’m a returning customer. What do I do now?
A: Use this “link your account” form to locate your existing account and set an email username. You’ll need to provide your customer ID (found on your magazine mailing label and any renewal notices) and mailing city to find your subscription. If you have any issues, call customer service at 800-937-4451 or +1-206-842-0216.

Recurring Donations

Q: How do I update my card for my recurring donation?
A: Call Rebecca at 206-842-5009 ext. 204, or call customer service at 800-937-4451 or +1-206-842-0216.

Q: How do I increase my recurring donation?
A: Use this form to increase your recurring donation.

Q: How do I cancel my recurring donation?
A: Call Rebecca at 206-842-5009 ext. 204, or call customer service at 800-937-4451 or +1-206-842-0216.

Subscriptions

Q: How can I access digital editions of YES! Magazine?
A: Visit YesMagazine.org/AllAccess

Q: How can I opt out of 3rd-party mailings?
A: Log in to your account, click the “Manage” button next to your subscription, select the option for opting out of 3rd-party mailings and submit the form.

Q: When will I receive my next issue?
A: We publish quarterly in February, May, August, and November. If you have a current subscription that includes print, you will typically receive your magazine in the 3rd or 4th week of those months.

Q: How can I cancel my subscription?
A: Log in to your account, click the “Manage” button next to your subscription, select the option to “cancel my subscription” and submit the form.

Q: How can I change my subscription address?
A: At this time, simply changing your address in the YES! store will not update your subscription address. You will need to contact customer service to ensure your magazine will be mailed to the correct address. Call customer service at 800-937-4451 or +1-206-842-0216, or email [email protected]  If you choose to email, please provide your first and last name, and the current address listed.

Q: How do I cancel auto-renew on my subscription?
A: Call customer service at 800-937-4451 or +1-206-842-0216.

Gift Subscriptions

Q: How do I renew gift subscriptions I’ve given?
A: Log in to your YES! store account using your store email address. (See login instructions above). From your account page, select the gift(s) you’d like to renew and check out.

Q: How do I change an address for a gift subscription I’ve given?
A: When you renew a gift subscription you can edit your gift recipient’s address during checkout.  For a current gift subscription, have the gift recipient call customer service at 800-937-4451 or +1-206-842-0216 to update their address.

Q: How do I change an address for a gift subscription I’ve received?
A: Call customer service at 800-937-4451 or +1-206-842-0216.

Q: How will my gift recipients learn about their gift subscriptions?
A: We will send a gift announcement to each recipient with your name as the giver.  You can also print your own gift card.